Soft IP PBX Call Center is a derivative product of dimensional-reduction based on IMS architecture. Compared with traditional fixed-network IP PBX switches, soft IP PBX has the advantages of low cost, easy maintenance, and easy addition of new functions. Soft IP PBX be widely deployed in operators' equipment rooms and leased to hotel service etc.
US2000 is an intelligent call center system with high capacity, high reliability, and security requirements based on X86 architecture. Users can choose different hardware configurations according to the actual number of seats to quickly build a professional call center platform. It features telecommunications-grade, large capacity, high concurrency, and rich service functions.
The US2000 Call Center supports multiple application services such as call center, emergency communication, IP PBX,Centrex,CRM, recording storage and playback, and telemarketing, which solves the efficient communication, easy deployment, easy maintenance, and simple use between large, medium and small enterprises as well as special industry users and customers.
The US2000 Call Center adopts the latest fusion communication and cutting-edge Web RTC technology, supporting functions such as incoming call screen pop-up, voice navigation (IVR), customer relationship management (CRM), automatic call queuing (ACD) etc.
Highlights
•X86 architecture, flexible hardware configuration according to requirements, easy to deploy and expand capacity.
•Large capacity with a single set of systems supporting a concurrent capacity of 20,000 users.
•Support multiple users sharing a single system, reducing investment costs.
•Support encrypted functions, enabling secure and reliable authentication, encryption, and supporting end-to-end encrypted communication with core network equipment.
•Supports point-to-point communication functions for both voice and video.
•Embedded firewall and automatic call security auditing function, which can independently and securely audit calls.
•The system can be interworked with wireless private network emergency communication systems, and supports web-based real-time monitoring, maintenance, and network management functions.
PBX Functions
•Caller ID, video call, intercom, DID (direct inward dialing), multiple language versions, voicemail forwarding to email, IVR (interactive voice response), auto attendant, , support for dynamic domain names, password-restricted calls, call recording, three-way calling, conference, automatic configuration of IP phones, VoIP Trunk, blacklist, busy line indication (BLF), function keys such as call transfer, park, routing, forwarding, hold, waiting, and more.
Call Center
•Incoming call screen pop-up, Voicemail, Call queue, Callback reminder, Remote agent login, SIP agent login, WebRTC agent login, ACD, Agent monitoring, Click-to-dial, Conference call, Automatic outbound calling, Satisfaction survey, Call statistics report, Customization CRM, ,Customization Centrex, Interactive Voice Response (IVR), Recording playback and search, Questionnaire survey
Capacity
•Up to 50,000 SIP registration users and 5000 active seats (WebRTC or SIP) and can handle up to 5,000 concurrent calls (depending on the X86 hardware configuration chosen).
•The system can accommodate 500 conference rooms, each of which can support 150 conference members, and the system supports 1500 conference channels
•Provide call center and enterprise PBX functions for more than 500 companies simultaneously.
•For a hardware configuration of 1,0000 seats/extension, it is recommended to have 32GB DDR3L memory, 1TB system storage, and an X86 architecture Xeon E5 v3 3.0GHz frequency processor.
•The system supports the extension of FXS/FXO analog phone, IP phone, video phone, and soft client registration.
•The system supports expansion and docking with the US2000 (TG) system. Through modular expansion, it can provide users with a maximum support of 1024 2M circuit connections. The US2000 (TG) system supports E1/SS7, E1/R2, E1/PRI, E1/QSIG, T1/PRI, T1/QSIG, and SIP protocol technical specifications.
Protocol & Codecs
•Voice Codec: G.722, G.711(a-law, u-law), G.729，G.723
•Video Codec(Transparent): H.261, H.263, H.263+, H.264
•Protocol: IMS-SIP , SIP(RFC3261)，IAX2
•DTMF: RFC2833，SIP INFO, In-band
Maintenance & management
•Based on full web visualization configuration and maintenance, as well as data backup/recovery.
•FTP/FTP/Web Firmware Upgrade
•Built-in network packet capture function
•A secure and reliable centralized network management platform based on TCP/IP protocol, which can achieve unified centralized real-time monitoring, maintenance, and management capabilities for user terminals under US2000.
•US2000 supports group functionality, which allows users under its jurisdiction to be assigned to different units based on their type. Users of different types of units
•System logs: Debug, Info, Error, Warning, Notice .
•Call order statistics, call security audit, and overload call warning capabilities.
•NTP automatic time synchronization
•Support centralized cloud comprehensive management platform
